Our Services

Our services are delivered via your channel of choice such as Call, Live chat, Email and Social media platforms

Customer Service

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Highly engaged customers buy more, promote more, and demonstrate more loyalty. Providing a high-quality customer experience is an important component in your customer engagement strategy. Our professionals are equipped to offer your customers an ongoing, value-driven, emotional relationship fostering a positive customer experience, resulting in your customer becoming more engaged with your brand

Sales Conversions

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Our highly skilled sales professionals will take care of your sales and marketing initiatives, driving conversions, and closing deals while building relationships.

Customer Retention

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Our professionals are skilled to handle customer retention projects geared to manage and minimize possible cancellations and customer losses

Query Resolution

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We handle the generation of service and query tickets, escalation and follow up, ensuring successful resolution, feedback and closure.

Complaint Management

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We handle the complaints when there are service failures through service rescue procedures including logging, escalation and follow up, ensuring successful resolution, feedback and closure.

Periodic Campaigns

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Our professionals will quickly onboard and handle high contact volumes for sales campaigns, special projects, seasonal campaigns and traffic spikes, leaving your full-time staff to focus on business growing activities.

Virtual Assistant

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Handling administrative tasks such as scheduling appointments, handling phone calls, handling business whats App, responding to inquiries, making travel arrangements and managing email accounts.

OUR TECHNOLOGIES

Our Customer Engagement platform offers a unified, secure, cloud based omnichannel engine. It is a feature rich platform offering everything from AI and Automation to Workforce optimisation, and consolidates the customer journey in one place.